[DFSci] What's going on with EnCase/Guidance Software?

[Jon Berryhill]

What the heck is going on with Guidance Software and the company that now owns/controls(?) them. Over the last 2 weeks I have tried several times to contact them to request a quote to upgrade my license to EnCase. I have sent emails, filled out their online forms, left voicemails and spent a total of more than 2 hours on hold with their published sales and customer service numbers. I have yet to receive any response from them or any indication that the care.

I have been a user of their products for more than 20 years but with this new low in customer service I am seriously looking at abandoning their product line and changing to one of their competitors. Has anyone else experienced similar issues with them?

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Jon Berryhill
President & COO
Berryhill Computer Forensics, Inc.
P.O. Box 1674
Benicia, CA 94510
phone: 707-745-1405
email: jberryhill at computerforensics.com
www.computerforensics.com